Reservation Agent - Sede (FI)

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.


Join Starhotels and become part of our Reservation Center as a Reservation Agent at our Head Office in Florence.


As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay.





Your responsibilities include:



• Mastering the art of efficient phone conversations.


• Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.


• Turning inquiries into successful contracted business deals.


• Identifying and pursuing promising sales leads with precision and enthusiasm.


• Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.


• A passionate commitment to delivering exceptional customer experiences.



Exceed expectations revealing:



• A unique personality and a true passion for hospitality.


• Experience in the role.


• Familiarity with Opera PMS.


• Excellent communication skills.


• Experience in the role.


• Ability to anticipate and resolve challenges and complaint resolution finesse.




Embrace global diversity by speaking:



• Italian – fluently


• English – fluently


• Additional languages are a plus.



Unlock a world of benefits including:



• Exclusive discounted stays within the group.


• Discounts with our partners.


• Ticket Restaurants for delightful dining.



Embrace growth with:



• Exceptional career advancement opportunities through our Performance Management Program.


• An attractive compensation package based on your experience.


• The chance to be a part of an ambitious, caring organization.



At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.



Join us to shape your outstanding career!


Send in your application and let's create exceptional memories together.