Guest Relation Suite-Specialist - Anantara Palazzo Naiadi Rome Hotel

Job Description


The Guest Relation Specialist is dedicated to our Anantara suites, ensuring a very personal, detailed and seamless service.

He/ She will take good care of all the guest’s needs, from the pre-arrival to their post-departure.

With discretion and good manners, he/she will be seen by the guest’s as a competent and reliable person, so to project onto them his/her ownership, above all, by never intruding or imposing their being.


Our very first impression on guests is a critical part of a permanent effect and a lasting impact on their memories.

Our deportment, behaviors, manners & etiquette must support the patrimony of Anantara, which includes also grooming & non-verbal communication.

Principal duties:



• Ensure all Suites and guest’s areas are properly cleaned and maintained at all times, accordingly to the hotel Standards Operating Procedure related to these areas


• Inform and promptly communicate, guest’s requests, preferences or useful information to each departments involved.


• Be knowledgeable of the Hotel features and surroundings


• Help and assist all guests in a friendly and educated manner


• Show remarkable skills in anticipating guest’s needs & exceptional attention to details


• Build a rigorous rapport with guests and maintain interaction in order to facilitate guest recognition and obtain specific needs, likes and dislikes so to preserve a guest history files.


• Ensure Anantara Brand Standards are attended, as well as etiquette and procedures listed by the LQA standards.


• It is a GR specialist duty to create “wow moments” throughout the guest’s sojourn at Palazzo Naiadi.


• Report for duty punctually, wearing the proper uniform and name tag.


• Maintain a high level of personal appearance and self-hygiene.


• Ensure a full & complete shift handover and maintain a high level of communication & feedback among the team members.


• Liaise and attune at all times with Housekeeping and Front of House team


• Set up suites accordingly to guest’s history, requests, and specific amenities


• Able to work any shift assigned by Head of Department


• Assist and support Butler team for potential assistance with luggage & shoe’s treatments.



Qualifications



• High school diploma or similar


• Language required: Italian proficient / English B2-level or above


• Previous Hotel’s work experiences or similar


• Knowledge of service skills


• Fine eye for detail


• Able to work under pressure & follows directions



Additional Information


Join our positive and vibrant team and be rewarded with these team benefits:


• Ticket Restaurant


• Discounts on accommodation across all Minor Hotel brands


• Discount when you visit any of our restaurants, cafes and bars


• Career progression 


• Reward & Recognition programs