Ground Operations Assistant - Seasonal job opportunity
Belmond
Venezia
25
Scarso
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Azienda: Belmond Venezia
ABOUT THE ROLE
Do you like to organise and coordinate? Do you have great customer service skills with great attention to detail? Travelling is one of your passions? Do you have a few years of experience in a similar position at a luxury level? Then you could be perfect for the role of Ground Operations Assistant for one of the world’s most iconic trains.
As Ground Operations Assistant, you will manage all aspects of staff travel arrangements, including hotel bookings, flight reservations, and ground transportation (trains, flights), ensuring a seamless travel experience. You will utilize your advanced programming skills to manage ticketing based on hostess rosters and operational planning, optimizing scheduling efficiency. You will maintain and update department cost files to facilitate data analysis for senior operations and inform future projects. You will report on completed services to enable effective cost monitoring and improved planning. You will be responsible for entering and maintaining accurate data on the passenger dashboard, including on/off status and meal requirements. You will create advanced dietary requirements reports (2-1 month in advance) for the kitchen, ensuring proper meal planning and preparation. You will monitor stock supplies in coordination with the warehouse, ensuring that the department's needs are consistently met. You will prepare and complete truck order documentation accurately and efficiently.
ABOUT THE TRAIN
The Venice Simplon- Orient- Express is a legend in motion. Its meticulously restored carriages carry guests in sumptuous style between Europe’s most beguiling cities. Classic one-night journeys glide between London, Paris and Venice. Further routes take in Amsterdam, Brussels, Budapest, Florence, Geneva, Istanbul, Prague, Rome, Cannes, Verona and Vienna, with longer tours including overnight hotel stays. Golden age opulence is epitomised in the private cabins of polished wood and plush upholstery, while the Grand Suites offer the ultimate indulgence, with double beds, marbled en suites, free-flowing champagne, private dining and 24-hour butler service. Gastronomy is a major highlight of the onboard experience. Chef Jean Imbert celebrates seasonality and artisan produce in his exquisite menus, which are complemented by a wine list boasting Europe’s finest vintages and appellations. Three 1920s restaurant cars offer distinctly different ambiences, while Bar Car ‘3674’ is the train’s social hub, reviving all the glamour and decadence of the past.
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon- Orient- Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. As part of our Think Global, Act Local approach, we prioritise purchasing food from sustainable sources, run and support educational programmes and follow sustainable practices to reduce our impact on the environment.
The salary will be commensurate with experience.
Requirements
• Preferably a Bachelor's or Master's Degree
• Professional English and French language skills (spoken and written)
• At least 2-3 years of experience in booking and data entry within tourism companies
• Highly advanced Excel skills to effectively support spreadsheet and data-related tasks
• Guest-oriented and service-minded
• Quality and customer service driven
• Professional and pleasant disposition
• Ability to use initiative and be proactive
• Ability to work under pressure
Benefits
BELMOND AND YOU
When you join Belmond, you become part of a global family. We ask you to embrace our Belmond behaviours, follow our directives and reflect the ethos of our group. In return, we ensure our employees enjoy just as many memorable moments as our guests. Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. More importantly, we support you in your career. We make a point of investing in your development and wellbeing to help you reach your full potential.
✔ Belmond
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