IT Intern, Service Desk

Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management.
We create value by providing differentiated solutions.
We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome.
Our Way is to Create a Better Way – this is our challenge, our call to action, our why! We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes.
When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it! We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions.
We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach.
We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.
Black Diamond Group’s Corporate Services, IT Projects team has a full-time position for IT Intern, Service Desk.
This contract will run until May 31, with the possibility of extending afterward.
We are seeing a new graduate of a technology-related program.
Reporting to the Manager, IT Operations, Support, Security & Technology, the IT Intern, Service Desk is responsible for the tracking, documenting, and completion of internal User requests and issues with Black Diamond’s hardware and software infrastructure.
This is an end-user interactive role, requiring a friendly helpful attitude and excellent communication skills.
This position is also responsible for supporting project initiatives to accomplish corporate goals within our IT business software applications catalog.
Responsibilities Help Desk - receiving technical support calls and troubleshooting/resolving User IT issues Imaging and configuring laptops Assisting Users with laptop migrations Investigation/troubleshooting, completion of and providing clear solutions to user support requests.
Creation and maintenance of User accounts in the system Maintaining technical software applications Contribute to Help Desk improvements Other duties as required Qualifications Enrolled in or recently graduated from a post-secondary institution, in either computer science, network technology or another technology-related program Proficient in Microsoft Office Suite specifically in Outlook, Excel and Word Experience working with Office administration is an asset Excellent communication skills are required Must be able to set priorities and multitask Keen attention to detail and accuracy Ability to work well independently and in a team environment