Customer Care Intern

Tipo Contratto: Da definire

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.



Your Mission:

We are looking for a passionate and driven Customer Care Intern to join our Operations Team at our headquarters based in Milan!

You will support daily post-sales operations across our B2C e Commerce, retail, and wholesale channels. Your mission is to ensure an outstanding customer experience, both online and offline, by maintaining constant communication with our clients. This is an exciting learning opportunity in a fast-paced and ever-evolving environment— perfect for a junior talent eager to start a career in an international and inspiring workplace.



Key Responsibilities:

Handle customer requests and issues across all EMEA online sales channels, delivering quick and effective solutions. Ensure all communications reflect Venchi’ s tone of voice, while identifying and understanding different customer profiles. Support the day-to-day management and continuous improvement of our CRM ticketing system ( Microsoft Dynamics). Assist in the development and ongoing optimization of AI integrations within the customer care workflow. Collaborate with the team to create a monthly report of key customer care metrics and activities.



The Ideal Candidate:

Currently pursuing or recently graduated with a degree in Business, Economics, Marketing, Communication, Languages, or a related field. Fluent in English and French, with a strong international mindset. Strong organizational and goal-oriented mindset, capable of multitasking in a dynamic setting. Excellent written and verbal communication skills. Solution-driven with a proactive attitude and the ability to prioritize tasks under pressure. Proficient in Microsoft Excel and Power Point. Positive, adaptable… and of course, a chocolate and gelato lover!



What We Offer:

Flexibility and Balance: Benefit from flexible working hours and hybrid work options. Global Vision, Local Flavour: Join a passionate, creative team where innovation thrives. From our global HQ in the heart of the city, near our iconic stores, help bring the Venchi experience to life. Together, we craft excellence, from sourcing premium ingredients to delivering joyful moments worldwide. Exclusive Sweet Benefits: Enjoy a 30% discount in-store and 40% off our e-commerce platform. Plus, you will receive special gifts packed with Venchi’ s finest chocolate and benefit from tickets restaurant.



Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world!

We look forward to hearing from you!

✔ Da definire