Concierge
Hilton Hotels & Resorts
Como
20
Scarso
help
thumb_up Mi piace
Immagine a scopo illustrativo
Azienda: Hilton Hotels & Resorts Como
Esperienza: Esperienza precedente in ambiente alberghiero
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Process and deliver messages for Guests Deliver and safely storage Guest luggage Stay current with all hotel services as well as daily VIP requests and special events Ensure orderliness and safety guidelines around the lobby and front door areas Provide support to Management as required, in cases of emergency Project a professional manner with an emphasis on hospitality and Guest service Maintain a clean, healthy, and safety working area Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a variety of different work situations Ability to work on your own and as part of a team Knowledge of the local area It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience working in Concierge in a hotel environment MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in- Class PTO Go Hilton Travel Discount Program​​​​​​​ Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt- Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support Flexible Schedules Access to your pay when you need it ​​​​​​​through Daily Pay
✔ Hilton Hotels & Resorts