Spa Manager, Pre-Opening - The Lake Como EDITION
Marriott International
Como
25
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Azienda: Marriott International Como
For our 5*L Spa in Como, opening in April 2025, we are looking for an experienced Spa Manager to manage the following activities:
· Operational supervision of therapists, sharing daily objectives, and CRM activities
· Client management: from welcoming to post-treatment feedback and follow-up
· Customer retention, monitoring expiring programs, and identifying new sales opportunities to discuss maintenance plans with therapists
· Reporting on finances, monitoring marketing activities, and preparing monthly/quarterly budgets.
· Direct sales of programs/products through tailored consultations
Requirements:
· 5 years minimum experience as a Spa Manager/ Director in structured and high-level environments
· Strong organizational and multitasking skills
· Exceptional customer service and interpersonal skills
· Ability to lead and motivate a team to achieve excellence
· Knowledge of spa treatments, products, and wellness trends
· Ability to manage budgets, analyze KP Is, and optimize operations
· Attention to detail and a focus on delivering a high-quality guest experience
· Fluent in English; additional languages are a plus
Marriott International is an equal opportunity employer.  We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.  We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
✔ Marriott International
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