Sales Agent - Italian Hospitality Collection

Job Description
IHC - Italian Hospitality Collection S. p. A. is a world-class hotel, resort and spa brand that boasts some of the most beautiful properties in Italy and offers rich, authentic experiences for passionate travellers seeking a true Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure. Our mission is to bring together excellent hotels, resorts and spas, so that together they constitute the best Italian hospitality brand in Europe.



The company continues to grow and is expanding its portfolio in Italy, which currently includes the following properties:

· Chia Laguna Resort, Sardinia

o the 5-star Baia di Chia Resort Sardinia, part of the Curio Collection by Hilton

o the 5-star luxury Hotel Laguna, which will welcome its guests in 2022 under the sign of Conrad Hotels &Resorts

o the Chia Laguna - Hotel Village

· Grotta Giusti Thermal &Spa Resort, Tuscany - the largest underground thermal cave in Europe. A 5-star part of the Marriott portfolio with the Autograph Collection Hotels brand.

· Fonteverde Lifestyle &Thermal Spa Retreat, Tuscany - one of the most important destinations in Tuscany and is a member of the Leading Hotels of the World.

· Bagni di Pisa Palace Thermal &Spa, Tuscany - historic spa with natural warm waters, a member of the Leading Hotels of the World.

· Le Massif Hotel &Lodge, Valle D’ Aosta - ski resort with a distinct chalet atmosphere in its design. Affiliated with The Leading Hotels of the World.

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OBJECTIVE OF THE ROLE

We are seeking a dynamic and results-oriented Sales Agent who excels in both B2B and B2C environments. With a strong ability to build and maintain relationships with key stakeholders and keen understanding of seasonal market dynamics.

· he has to acquire new clients and manage relationships with existing ones, promoting and selling the company's products or services;

· He/she has to achieve and exceed sales targets, contributing to the organization's growth and success;

· He/ She has to adapt sales strategies according to seasonal demands, targeting appropriate B2B clients based on the season being promoted.

· He/ She must be able to promote and acquire clients for other properties within the group, including city hotels, seaside resorts, and thermal facilities, adapting their approach to different market segments.

CORE JOB RESPONSABILTIES AND DUTIES

· To identify and qualify new potential clients through prospecting activities such as cold calling, networking events, and market research;

· To target and develop relationships with MICE organizers, wellness retreat planners, sports tourism operators, and sustainable travel specialists.

· To maintain and develop strong relationships with existing clients, understanding their needs and offering tailored solutions;

· To prepare and present commercial offers, conduct product demonstrations, and negotiate contracts to close sales;

· To work closely with marketing and customer service teams to ensure a consistent and satisfactory client experience;

· To utilize CRM systems to track sales activities, update client information, and provide performance reports;

· To stay informed about market trends, competitor activities, and product innovations to effectively position the company in the market.

PERSONALITY AND SKILLS

These are the personal skills, qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively.

· Effective Communicator: able to convey information clearly and persuasively to clients and colleagues;

· Client- Centric: skilled in understanding and addressing client needs, fostering trust-based relationships;

· Independent and Proactive: capable of working autonomously and taking initiative to achieve set goals;

· Negotiation Skills: aptitude for negotiating terms and conditions to secure advantageous deals;

· Organized and Efficient: proficient in managing time and priorities, demonstrating excellent organizational skills;

· Adaptable: flexible and resilient, able to adjust to dynamic and continuously evolving work environments.

· Brand Ambassador: committed to upholding the values and philosophy of the brand in all interactions and communications.


Location: The role is closely connected to the sales activities of Le Massif Hotel Lodge, although the employee will be based at the central offices in Milan. Therefore, he/she must be available to travel for trade fairs and client meetings (both in Italy and abroad for selling all the properties), and to ensure presence at the hotel(s) whenever required.

Report: hierarchically to the property General Manager and functionally to the Group Director of Sales Marketing.



Requisiti Listed below are the mandatory requirements recognized as minimum level to be short listed for this role.

· To have at least 2 years of experience in sales roles, preferably in the tourism or hospitality sector;

· To be fluent in Italian and English; knowledge of French or German is considered a plus;

· To have advanced knowledge of Microsoft Office (particularly Power Point);

· To be available to travel for trade fairs and client visits, both within Italy and abroad;

· To be results-oriented, focusing on achieving sales objectives and optimizing revenue;

· Confident use of PMS ( Protel, OnQPM) and CRM ( Zoho, Delphi);

· Must be EU Citizen or in possession of Italian work visa.




Requirements
OBJECTIVE OF THIS ROLE Listed below are the mandatory requirements recognized as minimum level to be short listed for this role. Ø A minimum of 2 years in a sales or operations position within MICE segment, including: o A minimum of 1 year in a reactive MICE sales role. o A minimum of 1 year in an international hotel group Ø Highly computer literate with excellent presentation skills (including power-point), confident use of all Microsoft Office tools. Ø Native or fluent in Italian (written and spoken) Ø Fluent in English (written and spoken) Ø Additional language ( French or German would be considered a plus) Ø Confident use of PMS ( Protel, OnQPM) and CRM ( Zoho, Delphi) Ø Must be EU Citizen or in possession of Italian work visa. The Conference & Event Agent we are looking for, must be extremely organized and have good communication skills and ability to relate as well as perform with the operations team at property level. He/ She will be focused on negotiation and conversion of incoming MICE opportunities. He/ She can create also strong relationship with clients by supporting and following them in all steps of negotiation process until the day of arrival. He/ She must be able to set personal high standards. CORE JOB RESPONSIBILITIES AND DUTIES Ø Management of RFP’s, following Company and Brand’s standard & procedures. Ø Planning and delivery of excellent C&E proposals customizing the offer according to the clients’ needs. Ø Constant update on CRM with opportunities update, calls, account information, tasks, projects. Ø Assure that PMS ( Protel and OnQ) are properly and constantly updated with all info needed (rates, inventory, etc). Ø Focus on own KPI conversion according to the goals given. Ø Event Management from the first offer until the day of arrival of the client, when required. Ø Actively search of opportunities of new business for the property through sales actions (ie. BBOB, etc. . ) and cross-selling for IHC sister properties. Ø Contribution with ideas to improve standards and new products and services offered. Ø Participation to Sales & Commerciale internal meetings. Ø Organization and follow up of site inspections, Fam Trips on Property when required. Personality and skills These are the personal skills, qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively. Ø Sets high personal performance standards. Ø Plans organizes and uses a systematic approach to get things done. Ø Manages own time effectively. Ø Prioritizes actions and manages tasks through to completion. Ø Pitches information at the appropriate level. Ø Listens to the needs of others before contributing. Ø Develops positive working relationships at all levels. Ø Seeks innovative solutions. Ø Constantly reviews in order to improve. Ø Adapts quickly and positively to new situations. Ø Continues to be productive in changing circumstances. Ø Shows good listening skills and the ability to anticipate business needs. Ø Is capable to read situation, to understand environments and respond accordingly Location base: Head office Milan. Annual salary based on the experience of the candidate. Do you feel confident with the job description? Let's apply to be part of IHC Group!