Receptionist Turnante

Job Description


What you'll do. .



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You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.  



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Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.  



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Work with all our teams to make sure we're always busy and help  with any overbooking levels.  



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Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.  



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Assist the Front Office Manager with daily  procedures.  



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Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.  



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Ensure the safety of guests overnight whilst they are tucked up asleep.  



 

Additional Information


What's in it for you. . .



• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.


• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.


• The chance to challenge the norm and work in an environment that is both creative and rewarding.


• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.


• Excellent discounts across The Hoxton and the global Ennismore family.


• A competitive package and plenty of opportunity for development.


• Time off to volunteer with one of our partner charities.


• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.


• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.


• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!