Customer Support - Italian - Lisbon

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.



Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract) with possibility of extension / permanent contract


DUTIES AND RESPONSIBILITIES:





• Provide support to customers by phone, email, chat and social media channels



• Handle with all questions and inquiries about products and services



• Actively work on the optimisation of all processes related to customers



• Closely work with other together with other departments, for example Sales and Marketing



REQUIREMENTS:




• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)



• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers



• Ability to handle stressful situations



• Previous Contact Centre or Customer Service experience (preferable)



• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)



• Good and customer-friendly service



• Curious and persistent in solving issues



• Organized and can keep a cool head even in stressful situations



BENEFITS:





• Working schedule: Monday - Sunday, 24/7 rotating shifts



• Modern office in a city center with open spaces, easy to access with public transportation



• Airfare up to €400 reimbursed at 6 months employment, Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utilities and bills included. discounted directly from payslip.  



• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace



• Support from colleagues with coaching and mentoring opportunities



• Health and Wellbeing initiatives



• Monthly meal allowance and much more