Pool Balancing Specialist

Dependent on the assignment the tasks include the following:


• Providing clarifications, remedies, and tips to customers on the pool unit return process



• Monitoring, reporting, and carrying out periodic reviews and/or audits within the internal ERP on the inventory and equipment entries of pool units



• Improving the general return processes to reduce and/or prevent the increase of pool unit stock,in collaboration with the inbound supply chain



• Managing the KPI reports, analysing the return process, and establishing and fulfilling performance dialogues with customers



• Advising, guiding, and supporting process interfaces



• Identifying potential critical points or improvements in existing services by providing all necessary information for proactive input to the Customer Service Italy Team Leader



• Working with various systems such as SAP, t/track, etc.

The ideal Pool Balancing Specialist should meet the following requirements:


• Degree in a relevant field is required



• Proficiency in English and Italian is required



• Good knowledge in Microsoft Office and SAP is required



• Previous customer service experience, particularly in the aviation



• Responsiveness, dynamism, flexibility in caring out assigned tasks



• Attention to quality of work and reliability



• Ability to prioritize activity assigned



• Cooperation skills



• Effective communication at every organizational level



• Service / Customer Orientation



• Building relationship based on trust with internal and external customers



• Problem solving of internal and external customers issues