IT Desktop Support Specialist

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:


• Deliver on-site and remote support for desktops, laptops, mobile devices, printers, and other IT hardware.


• Diagnose and resolve technical issues related to Windows, macOS, Microsoft 365, networking, VP Ns, and business-critical applications.


• Assist with system setups, hardware replacements, software installations, and routine maintenance tasks.


• Perform user account support, including password resets, account unlocks, and access provisioning.


• Document troubleshooting steps, resolutions, and known issues for knowledge base improvement.


• Monitor and triage incoming support tickets using ITSM tools; assign tasks based on issue severity, technician availability, and location.


• Serve as the central point of coordination for field and remote support engineers.


• Track SLA compliance and ensure timely resolution of tickets.


• Provide regular updates to stakeholders on ticket progress and issue status.


• Escalate unresolved or high-impact issues to senior engineers or specialised support teams.


• Prepare shift handover notes and maintain up-to-date logs of open and closed cases.

Education & Experience:


• Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred).


• 3-5 years of experience in a desktop support or End- User environment.

Technical Skills:


• Hands-on experience with Windows and macOS environments.


• Familiarity with Active Directory, Microsoft Exchange, and Microsoft 365.


• Experience using ITSM platforms (e. g. , Service Now, Zendesk, Jira, BMC Remedy).


• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Switches, Router).

Preferred Certifications:


• CompTIA A+, Network+, or Security+


• Microsoft 365 Certified: Endpoint Administrator Associate certification


• ITIL Foundation (preferred for ITIL-aligned environments)

VISA Type Preferences:


• Local Citizen preferred

What next? 

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.