F&B Assistant Manager
McArthurGlen Group
Serravalle
60
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Azienda: McArthurGlen Group Serravalle
What you’ll be doing… • Successfully communicate with guests, addressing inquiries and resolving any issues. • Join a culture of “everyone leaves happy” by consistently showing a positive, proactive and professional approach. • Promote additional products and services, meeting targets, and delivering a positive experience for all guests. • Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the Mc Arthur Glen brand. • Ensure accurate and timely completion of all administrative tasks, such as online gift card orders. • Take ownership and uphold Mc Arthur Glen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information. • Promote a coordinated working environment, prioritising the guest in all endeavours.
You will… • Must have a background in F&B management• Possess exceptional people skills and genuinely enjoy exceeding guest expectations. • Thrive in a fast-paced setting with customer facing and admin task. • Be proactive and able to make things happen. • Have proficient IT skills including email, Word and Excel. • Have fluent proficiency in English & Italian.
Any additional language skills would be an advantage. • Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.
Our Success Framework What to expect. . . • We guarantee to replying to all applications, feel free to get in touch if you’d like an update• You will have a main point of contact within our Talent team• We’re a truly global business: it’s useful for you to meet as many people as you can during the recruitment process. • We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can.
For this role, there are likely to be three stages, and we will ask you to prepare a task for one of these.
Be part of something extraordinary…
✔ McArthurGlen Group