Customer Success Manager (English and Russian/Ukrainian are required)

About the Role
As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process ( Post- Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.
Key Responsibilities


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Manage and support clients through post-bind processes



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Help customers understand how to effectively use our services and platforms



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Onboard and train new clients



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Build and maintain strong, long-term relationships with clients



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Respond to customer inquiries and resolve issues in a timely and professional manner



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Monitor customer engagement and identify opportunities for upsell or additional support



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Collaborate with internal teams to continually improve the customer journey




Tools You’ll Use


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Salesforce Sales Cloud (CRM &task management)



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Zoom Phone and Zoom Work Space (client communication &collaboration)



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Docu Sign (document handling &signature collection)



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Office 365 ( Outlook, Excel, Word, Teams, etc. )



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Other internal systems and tools as required


Requirements


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Previous experience in Customer Success, Account Management, or a related customer-facing role



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Understanding of insurance industry processes is a plus, especially post-bind workflows



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Strong communication and problem-solving skills



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Comfortable with remote work and multitasking across multiple systems



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Tech-savvy and experienced with digital tools and platforms



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Availability to work full-time during Pacific Time (PT) business hours


What We Offer


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100% Remote work



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Collaborative and supportive team culture



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Training and growth opportunities



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Competitive compensation based on experience



Interested?
We’d love to hear from you! Please submit your resume and a short note about why you're a great fit for this role.