CONSUMER CARE SPECIALIST
Lino Dainese
Vicenza
60
Buono
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Azienda: Lino Dainese Vicenza
Esperienza: Esperienza nel Back Office Commerciale
Titolo di studio: Laurea in Lingue Straniere
The candidate will join the Dainese Consumer Care Team and will support the end customer of the B2C channel in any issue related to our products.
Responsibilities are: Consumer Care Manage the Hubspot Service Hub Ticketing System Manage customer ticketing rules & group into folders by subject for customer segmentation Responsible for promptly handling all inbound customer communication via e-mail, phone, website, social via ticketing system Assist with updating and adding to Community Forums & articles for FAQ Always establish a friendly rapport with customers Provide daily Customer Service for all Live Chat communication requests Responds to all inquiries daily Assist consumers with online Product registration for all Dainese & AGV products.
Promptly handle all consumer warranties for online customers with After Sales Dept.
Support for online returns.
Ecommerce Assist with daily order help, help track fraudulent activity and intercept orders and payment issues with consumers Direct communication with warehouse for all consumer orders, returns, exchanges or shipping issues or change requests Make product suggestions to consumers and always try to upsell Assist with online promotions, promo codes Assist with site testing of new site features & email test group Site Bug reporting Assist with Omnichannel & work with retails stores on Buy Online + Pickup In Store or Click & Reserve in store orders.
The ideal Candidate has the following characteristics: Bachelor in Foreign languages Previous experience in Commercial Back Office Excellent knowledge (writing, listening, speaking) of English and German or French Good knowledge of a third language is a plus Good command of Microsoft office suite.
We are looking for a very precise and accurate person, with strong interpersonal and communication skills.
Special benefits: Flexibility of working time Smart working Company canteen Exclusive discounts for employees…and much more… Apply now to discover more about being a Dainese employee!
✔ Lino Dainese