Application Engineer in Surface Treatment
Henkel AG & Co. KGaA
caleppio
20
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Azienda: Henkel AG & Co. KGaA caleppio
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YOUR ROLE
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases and Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc. ) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customes claims to relevant parts of the organization
• Drive customer experience by optimizing automated customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools
• Supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of field team
• Promote internally SBU innovations and best learnings cross accounts
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✔ Henkel AG & Co. KGaA