Work & Travel in Portugal (Fully Remote Job with Accomodation from the Day 1)!

Job Title: Customer Support Representative ( Italian -speaking)
Project: POS System Solutions
Department: Customer Service
Start Date: 4th September 2025
Location: Porto ( Remote in Portugal)
Job Overview
We are looking for a passionate and dedicated Customer Support Representative ( Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS ( Point-of- Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.
Key Responsibilities


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Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.



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Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.



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Maintain accurate documentation of customer interactions in the CRM system.



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Work collaboratively with technical teams to escalate and resolve complex cases.



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Meet performance KP Is and SLA targets set by the client.



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Stay up to date on product knowledge and process updates.


Work Schedule


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Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts).



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Occasional late shift extension to 21:00 may be required (note: hasn't occurred since launch).





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Days Off: 2 rotating days per week.


Compensation and Benefits


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Base Salary: 1000 gross per month (paid 14 times per year)



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Performance Bonus: 50 gross per month (paid 12 times per year, based on performance KP Is)


Relocation Package For Candidates Relocating from Outside Portugal:


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Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip)



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Flight Reimbursement: Up to 400 ( Economy class) after 6 months of contract



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Initial Accommodation: Hotel for up to 28 days, depending on project needs


Requirements


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Fluent in Italian (C1+) both written and spoken



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Good English skills (B2)



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Excellent communication and interpersonal skills



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Experience in customer service or technical support is a plus



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Ability to work independently and adapt in a dynamic environment



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Comfortable working remotely and using digital collaboration tools


Remote Work
This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.