Technical Project Manager Payments

Main duties and responsibilities


• Deliver Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services


• ​​ Interface with internal and external project managers and stakeholders to ensure smooth implementation of DCC services


• ​​ Support to definition, implementation and governance of an efficient Partner Integration Project implementation processes


• ​​ Support the Commercial Organization and Partner Manager with technical and process consultancy


• Ensure that the implemented Solutions are anchored correctly in the GB organization


• Accept, coordinate and prioritize all “customer” requests related to decentralize IT.


• Ensure correct and timely ticket handling (initiate, track update and close ticket).


• Write and improve knowledgebase pages for employee (incl. manuals and FA Qs)


• DCC applications certifications, deployments and management.


• Perform the local “user acceptance test” for solutions.


• To maintain the Countries Requirement updated.


• Technical pre-sales


• To provide 2nd lev support to the local Field Service teams.


• Regular reports, reviews and meetings with Head of Payment and Product DCC team

Relates and cooperates mainly with


• Line manager


• Technology teams


• Commercial teams


• Product teams

Background and Education


• ​​IT educational background


• University graduate preferred


• At least 2 years of experience in managing technical projects with external stakeholders


• Experience in working with virtual and distributed teams


• Customer consulting services


• Independent and self-motivating personality


• Fluent English and Italian languages skills (oral and written)


• Portuguese, Turkish, Greek and Arabic language skills (oral and written) are a plus


• ​​ Working knowledge within the payment industry and retail (preferred)

Specific skills and knowledge


• ​​​ Good knowledge of project management processes and tools


• Solid understanding of Point-of-sale related technology and transactional systems


• Experience with EFT payment standards, PCI, EMV within the retail or credit card industry


• Ability to communicate with external partners in an efficient and structured way


• Accuracy, ability to quickly analyse situations and to identify the correct measures


• Customer oriented approach


• Willingness to enter in technical details


• Structured and flexible at the same time in managing difficult and challenging situations


• ​​ Commitment and dedication to work


• ​​ Perseverance in reaching goals


• Excellent communication and team skills, ability to present ideas clearly and concisely


• ​ Excellent organizational, decision making and problem-solving skills