Technical Support Engineer - Optical Network Telecom
Infinera
Roma
20
Scarso
help
thumb_up Mi piace
Immagine a scopo illustrativo
Azienda: Infinera Roma
Previsione stipendio medio: 30.000-40.000 euro all'anno
Esperienza: Esperienza nel supporto tecnico
Staff Technical Support Engineer page is loaded Staff Technical Support Engineer Apply locations Italy - Milan Italy - Field Italy - Rome time type Full time posted on Posted 4 Days Ago job requisition id ... Join us at Infinera
Infinera is the global supplier of innovative networking solutions. Our customers include the leading service providers, data center operators, internet content providers (IC Ps), cable operators, enterprises, and government agencies worldwide, including 9 of the top 10 Tier 1 service providers and 6 of the top 7 IC Ps. We design, develop, and deliver hardware and software for fiber-based connectivity solutions that span access, aggregation, metro, long haul, and submarine network. Our industry-leading, trendsetting edge-to-core solutions provide the foundation for many of the world’s largest and most demanding networks that generate billions in service revenue for our customers.
We are the problem solving expert team! We are the ones implementing and supporting the coolest projects;
We are the ones delivering every day the Infinera experience to our customers;
We are the trusted interface with Microsoft , Vodafone, Amazon, Telia, Google.
Join us, we are hiring- This is a great team to work with and learn from!
Location : Rome or Milan (we are open to different locations in Italy or EU. If outside Italy, Italian Language knowledge is a must).
The Challenge
Having in mind a “customer first” attitude, this position is all about technical support to Infinera top customers, most of them based in Europe, offering them our differentiating Infinera Experience.
Working in direct interface with customer and other peers in the organization, the main goal is to drive customer towards a quick resolution of an incident or query, leveraged by teamwork, equipment’s on a lab or direct troubleshooting into customers network.
Occasionally round the clock support will be necessary, on request participates in field activities, i. e commissioning, trials and pilot projects support.
Main responsibilities:
Provide timely telephone and on-site support as required ensuring our customers receive the best
service from their solution. Participate in local 24 x 7 on call duty rota for support.
Technical liaison with different Tiers support and/or Engineering groups to resolve issues
and meet or exceed the service level defined for the customer.
Drive the technical intervention process from start to successful completion
Initiate executive escalation if necessary.
Pursue 100% customer satisfaction.
Customer Advocacy maintaining high levels of customer satisfaction.
Recommend preventive actions to keep known problems from occurring in client networks
To work in liaison with Partners and Subcontractors to ensure they provide high quality services to the company quality standards.
Working as a team to help the development of others by sharing good practices, skills and most
important of all knowledge.
Participate in on-site commissioning, acceptance testing and handover of customer systems.
Supervision of third party contractors
The role requires close co-operation with the local sales teams to establish outstanding account
management and services development to promote future sales opportunities.
The successful candidate will be required to maintain and develop the skills on the leading edge and emerging transport technologies. Duties and Responsibilities to include clear understanding of technology, client installed base, and performance (including interaction with 3rd party equipment)
QUALIFICATIONS: EXPERIENCE AND FORMAL TRAINING
• 4 years plus Telecommunications industry experience;
• Minimum Bachelors Degree in Electrical Engineering or equivalent experience;
• English spoken/ written is mandatory;
• Available to support emergency on call;
• Advanced knowledge on optical transport and ROADM/DWDM technologies/products.
• Strong understanding of Transmission Technologies ( Ethernet L2/L3, IP, Carrier Ethernet, PTN/MPLS, GMPLS);
• Experience with optical test equipment, i. e Traffic generator, Power Meter, OTDR, Optical attenuators, OSA;
• Experience in technical support for DWDM products or similar activities, i. e commissioning and integration, optical networks planning and optimization, system verification will be a strong plus
• Experience in a technical support or project engineering role, track record in an engineering or related
position involved with product development and deployment in an Telecommunications/IT environment.
• Experience in customer technical or service situations that require excellent communications and
interpersonal skills.
Education Required
Requires degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications or a related field.
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
About Us Imagine being part of a team that is fundamentally changing the way people communicate, the way they collaborate, the way they watch TV and explore the universe through the internet. Utilizing our uniquely differentiated technology, we have created an Intelligent Transport Network with more speed, capacity and scalability than ever before. Imagine a world with unlimited bandwidth. The network of tomorrow will allow for content and creativity limited only by the imaginations of its users.
If this is something that interests you, that excites you, come take a look at a team not bound by large company obstacles and bureaucracy, where an idea today can be set in motion tomorrow. Come take a look at Infinera!
To learn more about working at Infinera visit our main Career page
For EU Residents: For additional information about how we handle your personal information, please click here .
For CA Residents: For additional information about how we handle your personal information, please click here .
Attention Employment Agencies
Thank you for your interest in Infinera. At this time we are not accepting unsolicited resumes from outside agencies. All unsolicited resumes sent to Infinera will be considered our property. For future recruiting services consideration, please submit your company information to careers@infinera. com.
#J-18808- Ljbffr
✔ Infinera