Store Manager (Fashion)

PURPOSE:

The purpose of this position is to have a successful individual that will be responsible for managing an individual store through execution of the marketing and operations plans. Who will co-ordinate specific marketing, administrative, logistics, HR, sales, and operations sequences and attends to the general applications and interventions associated with the functionality within the store.


KEY RESPONSIBILITIES:


Asset Management


• Responsible for the branch, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.



• Co-ordination of maintenance and repair services



• Protect and secure all company assets in the store

Stock Control


• Responsible for all stock and will be held accountable for all overages and shortages



• Prepare requisitions to replenish stock



• Identify and report on slow selling items



• Conduct stock takes and manage shrinkage within company requirements.

Merchandising


• Manage the quality and quantity aspects of the merchandise assortments



• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.



• Identify new ways of promoting merchandise



• Ensure required housekeeping standards are always maintained

Marketing and Sales


• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited



• Prepare and direct staff who are preparing merchandise displays in alignments with sales and marketing requirements



• Actively participate in promotions



• Stay up to date with current advertising trends



• Provide sales leadership to staff



• Stay current with products, marketing, and pricing of area retailers with similar products



• Achieve and exceed store sales targets



• Organizing special promotions sales & events



• Initiating changes/improvement suggestions



• Administration and Cash



• Ensure that the standard of administration and procedures in store are met



• Ensure that the responsible persons are following proper procedures when handling all store cash. Check and verify these documents daily.



• Manage controllable expenses as this directly affects the profitability of the branch.



• Reporting daily figures to Area Manager

Security / Risk


• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to



• Monitor security staff and make sure that they are alert and performing their duties to the maximum



• Ensuring that Health & Safety standards are met



• Attend to alarm call outs

Customer Services


• Train staff in customer service



• Assist customers with enquiries and complaints



• Apply Customer Service principles in a friendly and enthusiastic manner daily



• Continuously satisfy customer needs and attract clientele

People Management


• Assign employees to specific duties, by way of their job description, tasking plans and goals



• Encourage, assist, and train employees to become a motivated workforce driving sales



• Manage performance and development of staff



• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary



• Manage the store staffing blueprint by replenish staffing through the company recruitment policy and processes



• Manage time and attendance of staff



• Conduct staff meetings

MINIMUM REQUIREMENTS:


• Matric Certificate.



• NQF 5/6 Certificate or Diploma in Retail/ Business Management preferable.



• Valid Driver’s Licence – Code 8 unendorsed



• 2-5 years in relevant Sales/retail/operations environment as an Assistant Manager/ Manager

COMPETENCIES


• Analytical Thinking



• Coaching & Developing Others



• Customer Insight & Focus



• Decision making



• Performance focus



• Problem Solving



• Team Leadership

UNDERTAKING


• Criminal / Credit Check



• Qualification verification



• Computer and Psychometric assessments where required



• First Aid / Firefighting training

Salary – Market related