Spa Manager Assistant - Stagione 2025 - Borgo San Felice Resort

Job Description

The resource, reporting to the Hotel Manager, is responsible for:


• daily/weekly planning and appointment organisation


• guest management: from reception and control, from appointment to dismissal


• operational monitoring of therapist(s), sharing of daily objectives


• guest retention, monitoring therapies/programmes and new sales opportunities


• product preparation and responsibility for stocking consumables and professional booths - reordering and procurement


• Shared responsibility for The Botanic Spa department and employees


• Annual planning, management control and performance to support the General Manager


Qualifiche


Qualifiche:


• Titolo di studi specifico in ambito estetico


• Ottima conoscenza lingua italiana ed inglese, gradita conoscenza di una terza lingua


• Esperienza di almeno tre anni maturata nel ruolo in contesti alberghieri d’eccellenza con elevati standard di servizio


• Massima serietà, professionalità, discrezione e disponibilità


• Orientamento all’ospite, ottime capacità comunicative


• Doti di leadership e di gestione dei collaboratori

Qualifications:


• Specific qualification in the field of aesthetics


• Excellent knowledge of Italian and English language, knowledge of a third language appreciated


• At least three years' experience in the role in excellent hotel contexts with high standards of service


• Utmost seriousness, professionalism, discretion and availability


• Guest-oriented, excellent communication skills


• Leadership and staff management skills


Informazioni aggiuntive


SI OFFRE:


• • Inserimento previsto immediato, con contratto stagionale a termine Ottobre 2025


• • CCNL Turismo forfettizzato e premio produzione annuale


• • Disponibilità full time da lunedì a domenica con un giorno di riposo a settimana nel corso della stagione


• • Vitto e alloggio in appartamento condiviso (camere doppie)


• • Utenze a carico aziendale con massimale


• • Formazione interna sia a livello gestionale che di procedure 


• • Formazione su mondo Relais & Chateaux e quality assessment, principali normative vigenti


• • Piano inserimento circuito HR Relais & Chateaux


• • Assistenza e supporto sanitario con Medico Aziendale


• • Programma Total Quality aziendale


• • Possibilità di trasferte per formazione specifica


• • Programma Relais Team di Relais & Chateaux


• • Accesso servizi Hotel nel rispetto della policy aziendale con agevolazioni esclusive

WE OFFER:


• • Placement expected immediately, with a seasonal contract ending October 2025


• • Flat-rate tourism CCNL and annual production bonus


• • Full time availability from Monday to Sunday with one day off during the season


• • Board and lodging in shared Apartment with double rooms


• • Utilities at Company expenses with a ceiling


• • Internal training at both management and procedural levels


• • Training on the Relais & Chateaux world and quality assessment, main current regulations


• • HR Relais & Chateaux circuit insertion plan


• • Healthcare assistance and support with a company doctor


• • Company Total Quality Program


• • Possibility of travel for specific training


• • Relais Team Program by Relais & Chateaux


• • Access to hotel services in compliance with company policy with exclusive discounts