Service Engineering Specialist
AppCast
Piacenza
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Azienda: AppCast Piacenza
SERVICE ENGINEERING SPECIALIST – CLIENT MANAGEMENT
WHAT YOU WANT TO KNOW
Fast growing global company Leading innovator in Additive Manufacturing Located near Milan, Lombardy Permanent Contract – On-site Fluent in Italian and English (minimum B2/C1 level)
ROLE DETAILS
My client is seeking a Service Engineering Specialist to join their team, a highly strategic function that plays a crucial role in ensuring customer satisfaction and long-term success. This position involves managing the technical relationship with clients, supporting product reliability, and contributing to the ongoing success of complex projects. The ideal candidate will act as a trusted advisor to clients, delivering training, solving technical issues, and enabling the full value of advanced additive manufacturing technology.
ESSENTIAL EXPERIENCE
Build strong technical relationships with clients, managing communication and expectations throughout their journey. Deliver product training and daily support to both external clients and internal teams. Troubleshoot technical issues effectively and create clear documentation for future reference. Provide hands-on support during key phases, especially on-site during installations. Contribute to project planning and knowledge sharing.
QUALIFICATIONS
Diploma or Degree in Mechanical/ Mechatronic Engineering or a related field3 years of experience in a Service Engineering role, with a strong client-facing and technical support component Proficiency with MS Office ( Excel, Power Point) Strong interpersonal and communication skills Excellent problem-solving abilities Team-oriented mindset Fluent in Italian and English (minimum B2/C1 level)
✔ Da definire
✔ AppCast
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