L1/L2 SERVICE DESK with German | full remote
Grafton Recruitment
Milan
20
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Azienda: Grafton Recruitment Milan
Previsione stipendio medio: €25.000-€30.000 all'anno
Esperienza: Esperienza come Technical Supporter richiesta
Titolo di studio: Laurea in Scienze Informatiche (opzionale)
Job description Are you an experienced L1 Technical Supporter and you would like to grow and gain more technical IT experience? Do you speak German and English? Then apply right now, this position is perfect for experienced L1s who want to grow for L2 and more.
These will be your daily IT support responsibilities: Replying to questions: Hardware, software and network related Directly managing technical issues closely with the L2 Support Helping users to install their apps Troubleshooting Service Request management, User management Identification and documentation of technical issues Empathetic approach towards clients/internal employees and their needs Redirecting complex issues to higher positions Creation and contribution on manuals Goal to achieve the best customer feedback Requirements Advanced level of spoken and written English (B2+/C1) and German (B2+) Energetic, dynamic and pro-active approach Communication, compassion and social skills are a must It is a plus to have a Degree in Computer Sciences or similar (not needed) Network security and anti-virus knowledge is an advantage (not needed) Benefits 5 weeks of holidays4 Sick days Meal vouchers Referral bonuses Multisport card Refreshment in the office Work on various projects Professional and personal development Developing of linguistic skills Competitive salary and many other interesting benefits
✔ Grafton Recruitment