Quality Manager

Empowering people, creating technology.


Responsibilities:



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Leads and provides guidance to the site Quality Management department



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Develops, implements, and maintains the site Quality Management System and processes with the goal of aligning to the requirements of relevant standards, the internal Global Quality Management System, and customer specific needs



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Outlines, monitors, reports, implements, and improves the Quality Key Performance Indicators derived from the internal Global guidance, while continuously measuring the performance of the site management system



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Defines improvement actions in collaboration with the site Management team and supports Corporate projects focused on Quality improvement or correction efforts



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Implements and maintains the Claim Management Process in accordance to the internal standards



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Drives problem-solving through the support of root-cause analyses and the implementation of corrective actions



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Leads and facilitate discussions for customer complaints



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Plans, coordinates, controls, and reviews internal, external, and customer audits



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Facilitates and monitors action plans to address audit nonconformances and offers plans to improve the Quality Management System



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Participates in cross-site audits, including performing Quality System audits at other location(s)



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Coordinates and monitors the fulfillment of all legal and internal requirements regarding Health, Safety and Environment



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Leads by example and line with the Freudenberg Guiding Principles and the Code of Conduct, while developing employees, driving Talent Acquisition and Management processes, and fostering a proactive work culture



Qualifications:


Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant experience
Specified Years of Relevant Leadership experience
Relevant certifications, system experience, and training
Professional- Level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization.
Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.
Innovation: Envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees.
Drive & Execution: Inspires and motivates self and others, while taking full accountability for actions and results.