Engagement Delivery Manager - MuleSoft
Salesforce, Inc.
Roma
20
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Azienda: Salesforce, Inc. Roma
Previsione stipendio medio: €40.000-€50.000 all'anno
Esperienza: Esperienza in project management richiesta
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Engagement Delivery Manager - Mule Soft page is loaded Engagement Delivery Manager - Mule Soft Apply remote type Office - Flexible locations Italy - Rome time type Full time posted on Posted 30+ Days Ago job requisition id JR176374 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Job Details
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
Role Description We are seeking an innovative and passionate Project Manager for our Mule Soft team who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Managers are responsible for overseeing our teams to drive successful customer outcomes with our implementations. They manage and run more complex, enterprise and strategic projects. Our Project Managers actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.
Your Impact Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement
Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance
Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success
Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets
Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level
Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed
Being an extension to the account team to extend the Salesforce footprint
Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change
Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off
Basic qualifications Proven experience in Project Management, including experience handling external client projects
Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan
Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.
Demonstrated ability to have difficult conversations
Proven history of delivering high quality results on schedule and within budget, managing a budget
Manage and communicate with remote developers
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to work effectively in a fast paced, high energy, team-oriented environment
Proficiency in Italian AND English language
Available to travel regionally and occasionally internationally depending on customer needs up to 30% of the time
Preferred qualifications Project Management Methodology Certification such as Prince, PMP, SA Fe, Scrum
Experience with business process expertise around an industry Vertical (i. e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics)
Pre- Sales Skills, Enterprise change and management experience.
Enterprise-scale integration solutions and cloud technology or equivalent
Experience implementing enterprise-scale CRM software solutions around processes such as Sales, Service, Marketing, Commerce is a plus
Benefits & Perks: Check out our benefits site ( ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!
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About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's " World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana ( Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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Salesforce welcomes all.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce. com and Salesforce. org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce. com and Salesforce. org do not accept unsolicited headhunter and agency resumes. Salesforce. com and Salesforce. org will not pay any third-party agency or company that does not have a signed agreement with Salesforce. com or Salesforce. org .
Salesforce welcomes all.
More details about our company benefits can be found at the following link:
About Us Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “ Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “ Innovator of the Decade” and one of the “ World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
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