Product Specialist - Italy

About the job
Flatpay is on a mission to simplify and power the way small businesses operate. As we expand our Point-of- Sale (POS) offering into Italy, we’re looking for a  Product Specialist to serve as our local product expert, feedback champion, and key connector between our Product team and the Italian market.
You’ll be part of a growing, international product organization but rooted in your local market — working alongside Sales, Ops, Tech Ops, and Product Managers to help ensure our products are loved, adopted, and constantly improved.
This is a high-impact, hands-on role where you’ll gain early exposure to every aspect of how our products come to life. From your first week, you’ll engage directly with merchants, set up real POS systems, troubleshoot devices, listen in on support calls, and gather market feedback first-hand. You’ll be right where the action is — not only observing the customer journey but shaping it through your insights and execution.
It’s a unique opportunity to grow fast, build deep product intuition, and see your work make a tangible difference — while collaborating closely with one of the most cross-functional teams in the company.
What you'll do
In Your First 30 Days



• Join onboarding in Denmark, meet key Flatpay stakeholders, and immerse yourself in our company culture.


• Get hands-on with our products (POS, Pay) and learn our internal tools and systems.


• Playtest Flatpay’s POS as a new user and document your feedback — your first impression is a valuable window into our customer experience.


• Begin building your local network of contacts in Italy ( Sales, Ops, Support, etc. ).

In Your First 60 Days



• Set up demo environments in your local market.


• Conduct initial merchant interviews and shadow sales personnel through ride-alongs to understand the customer journey and onboarding process.


• Launch your own internal feedback loops with the Sales and Ops teams in Italy.


• Begin independently contributing product feedback based on real customer needs.


• Start preparing and hosting the bi-weekly product update session for your market.

Ongoing Responsibilities



• Represent the voice of your market — document and deliver insights from merchants to the Product and Engineering teams.


• Help shape and test new features during development, rollout, and post-launch.


• Collaborate with Sales and Ops to ensure internal product knowledge is accurate and actionable.


• Contribute to internal product training and enablement material.


• Continuously identify inefficiencies or friction in how the product is sold, used, and supported — and propose solutions.


Who you are



• You’re fluent in  Italian and English and comfortable working across cultural and organizational boundaries.


• You’re curious, empathetic, and eager to learn — not afraid to ask questions or dig into problems.


• You’re energized by a role that blends strategy, communication, customer contact, and process building.


• You’re digitally savvy and interested in how technology creates value for small businesses.


• You’re not afraid to get your hands dirty, whether it’s assembling a demo setup, debugging a local issue, or running a training session.

Requirements



• Strong interpersonal and communication skills — able to build trust quickly and lead structured interviews.


• Comfortable learning new tools and digital products.


• Driven, self-organizing, and collaborative.


• Willing to travel several times a year for onboarding, workshops, and cross-market collaboration.

Nice to Have



• Experience in customer support, product research, or retail/hospitality environments.


• Technical interest or background in SaaS, fintech, or POS/payments.


Why Flatpay?



• You’ll help shape the go-to-market strategy for POS in Italy.


• You’ll collaborate with developers, designers, product managers, and go-to-market teams from across Europe.


• You’ll be mentored and supported by experienced product leaders with a strong investment in your growth.


• You’ll join a fast-growing, international company with the tools and freedom to make a real impact.

How to Apply
Send us your CV and a few lines about why you think you’re a good fit. We’re looking for more than just experience — we’re looking for the right mix of chemistry, curiosity, and drive.
About us
Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.  

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +600 passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.  


Let's shape the future of 7 million European merchants together!