Onsite IT Technician

Job Details

Onsite IT Technician
Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.   This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.   We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.   In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.  
The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely to users.   Candidates will be required to have intermediate PC support knowledge and experience with common tools.  

Responsibilities


• Excellent problem solving & customer facing skills;  


• Ability to resolve Windows 10 and 11 Operating System Errors;  


• Basic Network troubleshooting skills and knowledge;  


• Proficient in Microsoft Office 2016/365 Suite;  


• Basic Knowledge of Microsoft Active Directory Microsoft Group Policy Objects experience;  


• Diagnose printer and other peripheral device failures and implement solutions;  


• Provide installation and upgrade services of supported hardware and software;


• Previous Experience of working within a Ticket Management System ( Service Now preferred);


• Correctly track incidents and calls timely and accurately.

This is a great opportunity for somebody who has some experience in an IT Support type role looking to take the next step in their career or someone with limited experience who has the ambition to grow and develop their career in IT.
Job Requirements Skills and Experience:

• Excellent problem solving & customer facing skills;


• Minimum of 3 Years' experience in an IT Support Role;  


• Mastery in Windows 11, 10 and MS Office 365 environment;


• Hardware problems diagnose skills (PC's, laptops, printers etc. );


• Driving license is essential;


• Knowledge of remote administrative tools in Windows 10 environment;


• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;


• Familiar with printer and multi-functional devices connected to a network;


• Willingness to learn new technologies, positive, helpful can do attitude and ability to work with others;


• Strong communication skills, service delivery orientation, attention to client's needs;


• Ability to cope with stress and workload;


• Knowledge of Windows 11, 10 application deployment with enterprise system like SCCM and Intune.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next: Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. #LI-ONSITE