SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT
Fresenius Medical Care, Europe, Middle East, and Africa
Cremona
20
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Azienda: Fresenius Medical Care, Europe, Middle East, and Africa Cremona
Previsione stipendio medio: €60.000-€80.000 all'anno
Esperienza: 8-10 anni in ruoli simili in aziende internazionali
Titolo di studio: Laurea in Tecnologia dell'Informazione o simile
SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT COMPANY & ROLE HILIGHTS Fresenius Medical Care, worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a Senior Manager Operations Service Management and Professional Services for the Digital Service Operations team (DSO).
The professional will report into VP Digital Services Operations and will manage a team of approximately +10 FT Es based in Germany.
In this role, you will ensure the readiness of the team for the ongoing delivery operational services within the organization.
Apart from that, you will actively and pragmatically demonstrate holistic leadership principles by driving team development and change management to achieve business objectives.
You will have a permanent Italian contract, with the availability to work fully remote from Italy.
RESPONSIBILITIES Develop and implement strategic plans for operations service management and professional services in alignment with the overall organizational goals Provide mentoring, guidance, coaching, and development opportunities for team members.
Lead team members to identify and assess risks associated with service operations and develop and implement risk mitigation strategies to minimize disruptions Allocate resources effectively to meet service demands.
Identify and drive change in a forward-looking, solution-oriented and proactive manner Ensure a strong and motivated team by driving alignment between team members and business goals Drive team development by identifying and coaching talent and ensuring transparent and participative communication Participate in handling incidents and problems Establish key performance indicators (KP Is) and regularly monitor and report on the performance of services. Â Monitor and analyze customer feedback to identify areas for improvement and implement initiatives to enhance customer satisfaction with service delivery.
REQUIREMENTS University / postgraduate ( Master/ Bachelor) degree in IT Technology or similar Extensive professional experience (8 – 10 years) in a similar role within an international company with strong operational expertise as well as expertise in people management and team development Several years (4 – 6 years) of experience in planning and managing resources to achieve predetermined objectives.
Strong communications skills with the ability to communicate effectively across the organization Hands-on mentality with the ability to work operationally Accountable and proactive with experience in managing stakeholders across the organization Strong IT skills (MS Office, MS OS, SAP, intranet, MS Server OS, MS SQL Server, Cyber Security) Solid understanding of the basics of e-health, data security and related topics Current knowledge of IT and digitalization with expertise in HL/- and FHIR High Language proficiency in English is a must (writing, reading, and presenting) Proficiency in German would be an advantage Willingness to travel as per business requirements Career with a purpose We offer an opportunity to create and deliver treatments that save and change lives for the better.
We’ll support your ongoing development.
And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.
Inclusion and diversity Joining Fresenius Medical Care means becoming part of a team that values diversity.
We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued.
Stability Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth .
This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients.
Learning and development We offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7.
Local benefits Our employees enjoy both local and global opportunities for growth and personal fulfilment. Â We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.
Work-life balance We want to empower people to deliver better care.
Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
✔ Fresenius Medical Care, Europe, Middle East, and Africa