Maitre Banquettista | Castello di Casole, A Belmond Hotel, Tuscany
Belmond
Casole d'Elsa
25
Scarso
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Azienda: Belmond Casole d'Elsa
The Maître Banquettista is responsible for overseeing the smooth execution and profitability of banqueting events, ensuring that all functions meet our high standards and procedures. He or she guarantees guest satisfaction by coordinating food, beverage, and service offerings while maintaining seamless communication with both guests and colleagues. Recognizing that tourism is, above all, about people, the ability to build relationships is essential.
Reports to: F B Manager
Main duties and responsibilities:
• Ensure guests' happiness and satisfaction by delivering exceptional service and upholding the highest standards in compliance with company policies and procedures.
• Oversee and coordinate all aspects of banqueting operations, from event planning to execution, ensuring efficiency and excellence.
• Work closely with the culinary and service teams to deliver seamless event experiences, anticipating guest needs and exceeding expectations.
• Supervise, train, and motivate the banqueting team, ensuring a smooth workflow and fostering a positive, guest-focused culture.
• Maintain cost control and profitability while enhancing the overall banqueting experience.
• Guarantee that all service standards are met, aligning with our philosophy of creating authentic and unique experiences.
Requirements
• Communication Skills: Clearly and appropriately communicates (both verbally and non-verbally), taking ownership of interactions and ensuring smooth information flow within the business.
• Emotional Intelligence: Demonstrates self-awareness, emotional control, and the ability to build strong interpersonal relationships. Handles challenges with confidence and seeks continuous feedback for self-improvement.
• Collaboration: Acts as a role model for teamwork, sharing successes, and fostering a cooperative environment.
• Drive for Results: Sets clear objectives, optimizes resources, and ensures the delivery of outstanding service. Monitors and communicates business results, including financial performance, guest satisfaction, and employee engagement.
• Adaptability: Effectively manages change, prioritizes multiple tasks, and remains flexible in a fast-paced environment.
• Global Perspective: Demonstrates inclusiveness and respect for diversity, while actively engaging with local communities.
Qualification and Professional Background:
• Fluent in Italian and English; a third language is preferred ( Spanish, French, or German).
• Experience in a similar role, preferably in luxury hospitality at an international level.
• Preferred certifications in gastronomy, hospitality management, or sommelier training.
• Evidence of self-development through specialized courses, conferences, or workshops is appreciated.
Benefits
• Accommodation in a wonderful staff house within the hotel, with access to a swimming pool.
• Seasonal Labour Contract according to C. C. N. L. Settore Turismo (2025).
• Competitive salary based on professional experience.
• Food &lodging provided for non-residents.
• Learning &development activities.
• Career growth opportunities within our Hotels cluster.
If you have a passion for delivering unforgettable experiences and thrive in a dynamic, luxury hospitality environment, we would love to hear from you!
✔ Belmond
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