KERING OPERATIONS After Sales Front Office Support (Fixed Term)

Description


Your opportunity


The After- Sales Front Office Representative offers the highest level of customer service in post-sale to guarantee exceptional customer experience and meet customer expectations in line with the vision, mission, and objectives of the company and business policies. He/she participates in After Sales operations and interacts with Back Office operators, direct shops (DOS), Wholesalers and Regional Customer Service representatives, within a multi-language / multi-category / multi-brand team.

How you will contribute


• Analyzing customer requests and ensuring complete and rapid feedback to the Front End in line with internal procedures and in collaboration with all the After Sales functions ( Front End, Back Office, Production Business Unit / Repair Centres): Open tickets (if not already opened by front end) Receive / check tickets from front end Evaluate tickets & technical issues (via photos and/or physically) Estimate the potential cost and repair time Reroute tickets & damaged products Manage the order and planning of spare parts Escalate requests (if needed) Solve and close tickets


• Continuous monitoring of the After Sales process: Ensuring continuous updating of tickets through the system to guarantee achievement of defined SL As and traceability of the After Sales process


• Ensuring correct application of brand policy

Who you are


• Bachelor’s degree


• Experience in Customer Service / After Sales


• Strong customer orientation and general interest in after-sales services


• Fluent in English and Italian (written and spoken)


• Good knowledge of the MS Office package


• Excellent communication skills, exceptional persuasion and presentation skills


• Ability to work independently in multi-tasking mode and to work effectively under pressure in a rapid work environment


• Strong attention to detail and accuracy


• Consolidated problem solving skills

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Agency
Start Date
2025-09-01
Schedule
Full time
Organization
KERING ITALIA S. P. A.