Italian-Speaking Customer Support Specialist
Cross Border Talents
Roma
25
Scarso
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Azienda: Cross Border Talents Roma
Exciting Opportunity in Lisbon, Portugal!
Are you a fluent Italian speaker with a passion for helping customers? Join a leading global company in Lisbon, Portugal, and become part of a vibrant, international team. Relocation support is provided to make your move to one of Europe's most dynamic cities seamless and exciting!
Position: Customer Support Specialist
Location: Lisbon, Portugal
Employment Type: Full-time
Compensation: Competitive base salary plus performance-based bonuses.
What Youll Do:
• Provide exceptional support to Italian-speaking customers via phone, email, or chat, addressing inquiries and resolving issues professionally.
• Ensure customer satisfaction by offering solution-oriented assistance and escalating complex cases when needed.
• Maintain accurate records of customer interactions using company systems.
• Collaborate with team members and other departments to improve service quality and streamline processes.
• Stay informed about company products, services, and policies to deliver accurate information to customers.
What Were Looking For:
• Fluency in Italian (C1 or native level) and proficiency in English (B2 level), both verbal and written.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Basic proficiency in Microsoft Office (e. g. , Excel, Word) or similar tools.
• Previous experience in customer support or a related field is an advantage, but not required.
• Willingness to relocate to Lisbon, Portugal, and work in an office-based environment.
• Flexibility to work rotational shifts, including weekends (e. g. , 8-hour shifts between 8 AM and 8 PM).
What We Offer:
• Competitive salary and performance-based bonuses based on your skills and experience.
• Relocation Support: Assistance with visa, flights, and accommodation for candidates moving from Italy or other EU countries.
• Comprehensive paid training to prepare you for success in the role.
• Private health insurance and a public transportation card.
• Access to a Multisport card for fitness and leisure activities.
• A welcoming, international, and inclusive workplace in the heart of Lisbon.
• Opportunities for career growth within a globally recognised company.
Why Lisbon?
Lisbon is a vibrant, multicultural city known for its sunny climate, rich history, and affordable lifestyle. As a Customer Support Specialist, youll enjoy a rewarding career while immersing yourself in Portugal's warm and welcoming culture. Our relocation support ensures a smooth transition, allowing you to focus on your new journey.
Interested candidates are invited to submit their resumes
✔ Cross Border Talents
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