Italian Speaking Customer Support for Streaming TV & Movie Services Department

Contratto: tempo indeterminato

Mercier Consultancy is excited to announce an opening for an Italian Speaking Customer Support Representative for our Client's Streaming TV &, Movie Services Department! In this vital Junior role' you will provide exceptional support to our Italian-speaking clients as they enjoy and navigate our streaming services.
Your communication skills and expertise will enhance our customers' viewing experiences.
This position is perfect for individuals who have a passion for entertainment and technology.
If you thrive in a dynamic environment and are eager to assist customers' we want to hear from you! Responsibilities - Respond to customer inquiries in Italian via phone' email' and chat - Assist clients with questions regarding streaming services' content availability' and account management - Document customer interactions and solutions accurately in our CRM system - Collaborate with internal teams to resolve client issues efficiently - Provide detailed information about new releases' features' and troubleshooting - Gather feedback to enhance service quality and customer satisfaction - Engage in training sessions to stay updated on platform features and changes Requirements - Fluency in Italian and English' both written and verbal - Prior experience in customer support' preferably in the entertainment or technology sector - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - A proactive approach to ensuring customer satisfaction - Ability to handle multiple inquiries effectively in a fast-paced environment - Familiarity with customer support tools and technologies Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package ( Flight' Transfer and Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Free Greek Course - More Benefits and Discounts - And More. . .

✔ Tempo pieno