Italian Speaking Customer Service Representative - Google Ads Products

Contratto: tempo determinato

Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads - a game-changing tool for businesses everywhere! Responsibilities - Provide frontline service to customers and route their calls to the appropriate department - Provide a friendly and efficient service in answering customer queries - Ensure agreed KP Is are met - Perform duties in a compliant manner in accordance with policies and procedures - Develop and maintain a working knowledge of our products Requirements - Native level of Italian - Ability to speak and write English fluently - Minimum of 2 years customer services experience' preferably in a similar industry - Excellent customer focus and the ability to work to tight deadlines - IT literate - Previous Salesforce knowledge an advantage - Excellent time management &, telephone etiquette - Highly professional written and verbal communication skills - Proactive' can work with minimal supervision Benefits - Full-time contract ( Monday to Friday' from 9. 00 to 18. 00) - Salary: 18. 978'62 € gross/year. - This is a Hybrid working model in Barcelona. - 1 week of initial training - Referral Program: Bring a Friend and get a Referral fee (up to 2. 000€ depending on the language/project) - A permanent presence of coaches who will facilitate your personal and professional development - Employment with the world's largest provider of contact center services - Excellent work environment' great colleagues' social arrangements and personal development - International business casual environment - Permanent Contract - Competitive Benefits package! Diversity' Equity &, Inclusion TP is home to a global family with various backgrounds and lifestyles.
We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression' sexual orientation' race' religion' age' national origin' citizenship' disability' pregnancy status' veteran status' or other differences.