Italian-speaking Customer Expert for Norton Motorcycles

Job Overview: Are you passionate about delivering premium customer experiences? TP Greece is proud to partner with Norton Motorcycles' a legendary name in the motorcycle industry.
We are looking for Italian-speaking Customer Experts to join our team and support Norton's high-value customers worldwide.
In this role' you will handle customer care' capture feedback' nurture leads' and ensure every rider receives world-class service.
If you have excellent communication skills' a customer-first mindset' and a flair for luxury service' this is your chance to represent one of the most iconic motorcycle brands in the world.
What you will do - Deliver exceptional customer service' following Norton's standards and processes. - Provide accurate information to prospects and guide them throughout their journey. - Perform Level 1 troubleshooting for connected services. - Call' collect and analyze customer feedback through structured workflows. - Coordinate with Norton's dealer network to ensure timely updates and resolutions. - Escalate cases when necessary and follow up to guarantee customer satisfaction. - Show empathy and professionalism in every interaction' whether written or verbal. - Manage high-value customers and support them with a premium experience. - Collaborate with internal teams to resolve cases quickly and efficiently. - Consistently meet performance targets and quality standards.
What you will bring - Excellent Italian language skills. - Very good English communication skills. - Previous experience in customer service' ideally in a premium or luxury brand. - Strong interpersonal skills with the ability to handle sensitive cases. - Good computer literacy and basic knowledge of MS Excel. - Familiarity with CRM systems (e. g. ' Salesforce Service Cloud' Zendesk' Freshdesk) is a plus. - Bachelor's degree preferred.
What we offer - Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses' hotel accommodation' support with the house searching process' all at no cost to you) - Competitive monthly salary (14 salaries per year) - Refer-A- Friend: Bring your friends and receive great bonuses! - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth &, development opportunities - Special events as well as community &, social responsibility initiatives - Free online Greek language courses - State-of-the-art premises' providing a great working environment with relaxing break areas - The opportunity to Work for a Great Place to Work- Certified Company that fosters diversity Find out more Would you like to see more Italian speaking jobs options? Do you need even more available jobs ?