Italian Sales Advisor - Remote in Portugal

Key Responsibilities



• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.


• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.


• Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.


• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.


• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.


• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.


Candidate Profile



• Excellent communication skills coupled with empathy and team spirit


• Tech-savvy


• Previous experience in Customer Service (preferable)


• Previous experience in sales is a plus


• Availability to work on rotational shifts


Schedule



• Monday till Saturday (including bank holidays): 08:00 to 19:00 ( Rotational shifts)


• Days Off: Sunday + 1 rotational day


• Type of contract: 6 months with the possibility of renewal


Salary Conditions



• Base salary (gross): 1,194. 67 EUR x 12


• Performance bonus (gross): up to 225 EUR


• Meal allowance: 7,23 EUR per workday (paid in meal card)


• Transportation allowance: 20 EUR


• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract


Don't miss this incredible opportunity! Apply now!