Help Desk Service Engineer

Responsibilities:


• Support requests from customers or partners;


• Handles the technical question at the premises of the final customer and to the colleagues in order to complete the services.

Duties:


• Through the switchboard, receiving phone calls for service requests from the customer or partner;


• Identifying and associating the reference machine to the customer/partner using FUSION and opening the resulting ticket;


• Try to resolve the issue over the phone, the ticket is closed on the system;

Studies- Training Courses:


• Five year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering;


• Training courses on handling service over the phone / remotely

Technical Skills:


• Mechanical and electrical drawings;


• MS Office Suit and FUSION company enterprise system;


• Practiced technical competences (electrical and mechanical) on equipment produced and quality validation.

Interpersonal Skills:


• Dedicated to satisfying customer expectations and requests, obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers and allowing Comecer to gain their respect;


• Using a rigorous logic and a precise method in order to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and having excellent analytical skills to look beyond the obvious, never stopping at the first answer;


• Following established processes step by step.

Language skills:


• Good/great knowledge of English, both written and spoken.

Experience:


• From 2 to 5 years of experience as travelling technician or internal validation of different equipment.