Help Desk

Azienda
Studio legale globale con oltre avvocati in più di 50 uffici nel mondo.

Specializzati in ambito M&A, Real Estate

Offerta


• Serve as the 1st contact with customers who need technical assistance via phone or email


• Analysis and resolution of level 1 incidents


• Troubleshoot, diagnose, and resolve level 1 technical hardware and/or software issues


• Provide quick resolution and excellent customer service


• Redirect unresolved issues to the next level of support personnel


• Keep record of problems and their resolution using our ticketing system


• Follow-up with customers


• Provide training to new joiners


• use of the workstation, office automation solutions or business applications ( Office 365, Net Documents, Zoom and MS Teams)


• installation and configuration of workstations, Cisco fixed telephony, mobiles phones and printers


• administration of user accounts under Active Directory or Intune


• administration of workstations using Intune, SCCM and Autopilot


• good knowledge of Windows 10, Windows 11 and Office 365 software ( Outlook, Word, Excel, Power Point)


• good knowledge of Active Directory or Intune, Mobile Device Platform, Service Now, Cisco Call Manager, Video Conferencing platforms ( Cisco Rooms and Team/ Zoom Rooms)





• Previous working experience as an IT Help Desk Technician


• In-depth knowledge ofputer systems and mobile devices


• Hands on experience with diagnosing and resolving basic technical issues


• Excellentmunication and interpersonal skills


• Customer-oriented, polite and patient


• Fluent English is required





• Contratto a tempo indeterminato con Ralmisurata all'esperienza


• Ticket Restaraunt


• Modalità di lavoro ibrida
Job ID JN-..._MP_IT