Head of Support

Tipo Contratto: Da definire

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Hiring: Head of Support – Must Be an Experienced Trader

Full- Time | Remote | Prop Trading Firm | Immediate Start

We’ re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data.

If you’ re the person everyone goes to when a trading issue needs solving — this is your position.

Your Role:

You’ ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine.

What You Need to Bring:

Advanced knowledge of trading ( Forex/CF Ds/ Crypto)

Strong understanding of prop firm structure (challenges, funding models, etc. )

Experience using or managing Meta Trader (MT4/MT5) platforms

Ability to evaluate trade histories, verify account breaches, and explain decisions

Leadership experience (ideally led support or ops teams before)

High stress tolerance and proactive mindset — you step in, not back, when things go wrong
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✔ Da definire