Guest Service Manager

Descrizione del lavoro


What's in it for you. . .  



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Become part of a team that’s very passionate about creating great hospitality experiences.    





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Competitive salary.    





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26  days holiday (including bank holidays), pension and life insurance.    





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Food on us during your shift.    





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Enjoy a free night at The Hoxton and a meal for two when you first start with us.    





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Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.    





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Time off to volunteer with one of our partner charities.    





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Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.    





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An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.    





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Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!   





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The chance to challenge the norm and work in an environment that is both creative and rewarding.    





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Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.    





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Excellent discounts across The Hoxton and the global Ennismore family.  



What you’ll do… 



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Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.  





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Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.  





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Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.  





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Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.  



Qualifiche


What we’re looking for… 



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Individuals. You’re looking for a place where you can be you; no clones in suits here.  





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Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.  





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You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.  





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You’re not precious. We leave our egos at the door and help get things done.  





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You’re up for doing things differently and trying (almost) everything once.  





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If we got stuck in a lift together, we’d have a good time and share a few laughs.  





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You want to be part of a team that works hard, supports each other, and has fun along the way.  





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If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.  





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A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.  





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You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.    




Informazioni aggiuntive


The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.