Guest Experience Coordinator | Caruso a Belmond Hotel

We are willing to meet a highly professional individual with an outgoing personality yet discreet in nature. The perfect candidate will be responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay.



Reports to Guest experience manager



Primary Responsibilities Include



- Support Guest Experience Manager for assisting in the day to day running of the hotel in various front of house departments.

- Support Guest Experience Manager for ensuring high levels of customer service are achieved and maintained.

- Support Guest Experience Manager in Handling guest complaints and review compliments. Ensures that VIP treatments are extended to VIP Guests.

- Reviews all Guests’ special requests on a daily basis







Requirements

What You Bring



- Outgoing personality yet discreet in nature.

- Excellent communication skills: skilled at engaging audience .

- Ability to work under pressure and capable in problem solving.

- Needs to work well with people, either guests or staff, and must be able to handle stressful situations while maintaining a positive attitude.

- Fluency in Italian, English is essential for this role.

- Minimum of 3 years experience in a similar role, gained in a luxury environment.

- Pc literate.



Benefits

What We Offer:



At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:





· Seasonal Labor contract according to C. C. N. L. Settore Turismo

· Complimentary nights worldwide as per Belmond Discovering policy

· Career opportunities within Belmond

· Complimentary meals on duty

· Uniforms dry cleaning

· Lodging and residence cleaning for non residents





We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.



This is your moment. Apply today!



About Us


Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.

“ With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional”



The Belmond &LVMH Family



Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.