Guest Experience Agent - Gran Melià Palazzo Cordusio

We are looking for a  Guest Experience Agent to join our team of passionate individuals to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.
 

What will I be doing?



• To assist the Guest Experience Team in all duties and responsibilities of the Department.


• To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.


• To anticipate & identify guest and VI Ps’ expectations, ensuring that their needs are met and where possible exceeded.


• To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.


• To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.


 

What are we looking for?



• University degree, preferably Tourism or Hospitality, Marketing or similar.


• 2 years in a similar position in the hospitality industry.


• Advanced Italian and English.


• Knowledge of hotel management and/or Customer Experience tools.


• High vocation for service.  


• Problem-solver.


• Attention to detail.