Global Technical Client Project Manager

Job Description


As a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will –


• Act as liaison between our strategic clients and our global laboratory network


• Prepare and execute project plans for the contracted services, in close partnership with global and regional sales teams


• Provide technical support and guidance to maintain the highest level of customer satisfaction


• Act as project manager for specifically assigned global client testing programs

Primary Responsibilities:

1. Client Management & Communication

Support clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:


• Identify appropriate location(s) to execute the work and confirm capacity and capabilities


• Ensure clients understand and agree with SGS technical approach to the contracted work


• Maintain best-in-class communication between clients and the SGS Pharma laboratory network


• Provide feedback / explanations to address any concern from clients, colleagues, and stakeholders

2. Project Management & Coordination


• Prepare project plans, support or directly manage (multi-site, multi-region) client projects


• Participate in project kick-off as Technical Client support ( act as the ‘voice of the customer ‘)


• For specifically assigned global client testing programs – act as Project Manager / Technical Liaison during full execution of the work


• Escalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients’ projects

3. Business Development Support


• During technical interactions with clients – identify new business development opportunities (further clients’ needs) and feedback insights to Business Development Teams


• Keep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams

4. Governance & Compliance Oversight


• Ensure all necessary information is obtained from clients to prepare accurate RFI/RFP/ Work Orders


• Monitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory network


Qualifications



• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field


• 5-10 years’ experience working as Scientist in a lab environment, or alternatively – PhD holder with 3-5 years’ experience in the Pharmaceutical Industry


• Minimum 3 years’ experience in a customer-facing, client service position


• Experience in Pharma CMC analytical testing analysis


• Experience in global project management (as Study Director, Senior Scientist, or Client Technical Manager)


• Ability to convey scientific and technical explanations in a concise and comprehensible manner


• Strong communication, negotiation and interpersonal skills


• Ability to work collaboratively across decentralized Teams


• Ensures full compliance with SGS Health & Safety, Code of Integrity, Professional Conduct Policies