Global IT Technical Support & Assets Specialist
RINA
Genova
20
Scarso
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Azienda: RINA Genova
Mission
You will play a crucial role in maintaining digital workplace technologies, providing seamless end-user experiences, and troubleshooting IT issues related to workplace equipment such as laptops, smartphones, printers, and conference room technologies. Your responsibility will include ensuring efficient IT asset management, optimizing workplace equipment performance, enhancing security, and ensuring the availability of workplace technology solutions to boost productivity and efficiency.
Key Accountabilities
Reporting to the IT Technical Support & Assets Manager, your key accountabilities will revolve around maintaining the smooth functioning of digital workplace technologies, supporting end-users, and managing the IT infrastructure for both remote and in-office work. You will be responsible for operational tasks such as asset management processes, collaboration with the On-site Help Desk, managing relationships with the Service Desk for end-user support, and more.
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• Providing technical support for digital workplace equipment
• Troubleshooting hardware and connectivity issues for employees' workplace equipment
• Assisting users with device setup, remote access, and multi-factor authentication
• Monitoring and managing IT service tickets using ITSM tools
• Resolving incidents and escalating complex issues
• Supporting software installations, updates, and patch management
• Assisting in identity and access management and password resets
• Supporting endpoint security solutions
• Ensuring compliance with IT security policies
• Propose adjustment, maintain and manage the data model of CMDB for the IT assets inventory
• Define KP Is for monitoring the health status, in terms of coherence and consistency, of the Configuration Item attributes and relationships in the CMDB
• Managing the inventory of IT assets
• Performing lifecycle management of workplace equipment
• Maintaining digital workplace infrastructure
• Monitoring client system performance and application availability
• Analyzing user feedback and reporting technical issues
• Assisting in optimizing digital workplace tools
Education
Bachelor’s Degree in Information Systems or Computer Science High School Diploma/GED
Qualifications
• 4-5 years of experience in IT technical support and asset management
• Strong knowledge of IT asset lifecycle management, including acquisition, deployment, maintenance, and disposal is required
• Experience with software license management, troubleshooting hardware and software issues, familiarity with IT security policies and patch management are essential
• Certification in ITIL, CompTIA A+, or related certifications is a plus
• Experience with IT asset management software and CMDB tools ( Experience with Service Now ITOM is a plus), knowledge of network infrastructure, and administration, as well as familiarity with meeting room technology and audiovisual equipment are advantageous.
• Excellent problem-solving skills, strong organizational skills, attention to detail, effective communication, and interpersonal skills are also desired
• Fluency in both Italian and English language is a mandatory requirement.
• Availability for short trips to satellite offices and on-call shifts.
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Competencies
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. Â We are also compliant to the Italian Law n. 68/99.
✔ RINA
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