Field Service Engineer - Settore Power
Copeland
Seregno
20
Scarso
help
thumb_up Mi piace
Azienda: Copeland Seregno
In This Role, Your Responsibilities Will Be:
• Perform tasks for system maintenance and performance evaluations.
• Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make fixing of the problem, provide and/or recommend solutions to these complaints/problems. Â
• Provide remote (phone, internet) technical support assistance for System users of ours DCS.
• Be able and willing to perform on-call shift based services (if applicable) and emergency call-out services to provide customers with fast and efficient services.
• Use effectively Service tools (SMS, Guardian, etc. ) as well as other internal tools (CRM, INAZ, Clarity, Service App)
• Assist in design studies, H/W & S/W upgrades & modifications.
• Configuring/application management and support
• Support project activities at customer site
• providing on-site customer training in the application, service and operation of Emerson products
• Keeping up to date with the latest developments and specializing in certain technologies and/or products for which you will be implementing services; for example Ovation DCS platform, Ovation Network, Power and Water Cybersecurity Suite, Turbine control applications, Virtualization, Ovation Upgrades (physical and virtualized), Backup & Recovery, Patch Management, Endpoint Security etc.
Who You Are:
You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You pursue everything with energy, drive, and the need to finish.
You use knowledge of the business systems, process industry, you know how to deal with ambiguity and you are willed to take action and committed to self-development. Â
For This Role, You Will Need:
• Degree or equivalent experience in an engineering field, such as mechanical / electrical, computer science, or control systems preferred.
• Knowledge on Information technology (IT) & Networking, Cyber Security, Virtualization, Programming Software, Operating Systems, Active Directory, Patch Management, Backup and Recovery.
• Experience in process industry such as Power, Water, Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries.
• Good communications skills and fluent in Italian and English – written and spoken.
Preferred Qualifications that Set You Apart:Â
• Experience in DCS application (knowledge of Ovation DCS or DeltaV being an advantage).
• Start up and Commissioning Experience in the process automation, control performance
• Technical competencies (electrical/electronic, power), Field Buses knowledge ( Modbus, IEC , IEC (IEC //), Profibus, Fieldbus, GE MARK V/VI, DNP, etc. )
• Extensive travelling to customer site.
• Availability to work non-office hours, occasionally including weekends, to support customer and perform call-out services.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​
We recognize the importance of employee wellbeing!
✔ Copeland
Condividi:
