Fast Spares & Repairs Coordinator
Instron
Pianezza
20
Scarso
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Azienda: Instron Pianezza
Regularly review all existing processes and improve where appropriate.
Review existing KPI’s with a view to refining them to drive alignment with our CFM’s.
Automate as much as possible the way we currently operate, allowing colleagues abroad to purchase the part in stock automatically and reduce as much as possible the human intervention related to the offers.
Set and revise the rules for stock management including pricing, consistent with service levels and stock-holding objectives to ensure customer’s satisfaction within the constraints imposed by resource and material availability.
Provide input into product life cycle phase reviews and changes.
Manage stakeholders across the business to ensure we deliver a good customer experience.
Coordinate the repairs to be done in the factory in Pianezza, making sure to deliver an excellent customer experience.
Carry out all other reasonable ad hoc duties in line with the requirements of the role. KEY COMPETENCIES Organizational agility: be well organized, able to navigate all levels of the organization as required to get the job done.
Have a good understanding of how the organization functions.
Prioritization: ability to prioritize through the evaluation of tasks and balancing a variety of competing stakeholder needs Self-starter; pro-active with the ability to work with minimum supervision Excellent Communicator: able to communicate to varying audiences both through verbal and non-verbal means.
Must be able to collate, analyze and communicate relevant information in the’ Customers’ language.
Customer oriented: create and sustain a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction Possess a high level of emotional intelligence Team Player: can energize and enthuse teams around a common goal or purpose, works well as both a team player and a team leader as required.
Commercial acumen Qualifications Degree level or equivalent qualification in business management.
Previous experience in customer service departments.
KEY EXPERIENCES Experience managing a small team.
A successful track record in process improvement.
Stock management experience.
Experience defining, implementing, and driving KPI’s and other performance measures.
Strategy development and action.
Experience in implementing life cycle policies and spare parts support policies.
Additional Information This is an opportunity to join a successful team where you can make a significant impact. Enjoy a competitive compensation and benefits package.
Instron is an equal opportunities employer.
✔ Instron