F&BTRAINEE- ANANTARA CONVENTO DI AMALFI GRAND HOTEL
NH ITALIA SPA
Salerno
20
Scarso
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Azienda: NH ITALIA SPA Salerno
KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done.
Anantara employees always find new ways to look after the business, their guests, and their colleagues.
Within this, the key responsibilities for this position are: To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
Participate in F&B department projects to grow and achieve excellence.
Assist the Maitre d' in handling administrative aspects of the role.
Aid the Maitre d' in managing costs and placing orders.
Collaborate with the restaurant department in operational tasks.
To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
Check out with your Supervisor before leaving your station or the floor for any reason To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
Follow all safety policies to ensure a safe work area Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel Maintain your station in accordance with standards at all times Develop a complete knowledge of menus Learn and correctly use the Point of Sale equipment and follow procedures Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction. ensure a safe & hygienic work area, and uphold the privacy rights of the guests.
HOW YOU CAN SUCCEED IN THIS ROLE Within Anantara, the top-performing people who do this job always demonstrate the following attitude: Working with Others: They always try to anticipate and exceed the needs of customers and colleagues They use their own initiative and good judgement to solve problems in a calm and efficient way They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team They act with personal professionalism and integrity at all times Taking Responsibility: They always conduct business honestly and fairly. They keep sensitive information confidential.
They can prioritize their workload effectively and be organized and structured at work They manages their time and pay attention to detail.
They know their jobs, and are able to work without close supervision.
They display a positive attitude, even under pressure.
They personally check their work to ensure its accuracy. Delivering Results: They are committed to meeting and exceeding all performance standards They constantly look to develop their own professional skills and abilities They perform job tasks in line with established policies and procedures They always try to provide a top-quality experience to all our guests.
✔ NH ITALIA SPA