DODO CRM & Client Development Manager

Description


We are currently looking for a Do Do WW CRM & Client Development Manager responsible for creating the CRM global strategy in order to maximize business through client engagement opportunities.

How you will contribute

CRM


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Contribute to the Retail and E-commerce business growth through tactical activities aimed at boosting clients’ recruiting, improving retention and reactivation



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Support and enhance a Company Customer-centric culture



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Define the RFM segmentation and clients clustering rules



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Ensure that guidelines on data collection and data quality are well implemented in the Regions



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Oversee CRM systems in partnership with IT (upgrade of the existing functionalities and release of new features)



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Set and monitor Customer Engagement KPIS



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Liase with sales team in order to create customized action plans according to the global strategy and regional opportunities



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Propose and monitor insights of client engagement campaigns through online & offline performance



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Develop and forecast budgets in order to sustain Client Development strategy and roadmap


CLIENT DEVELOPMENT


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Build & maintain an healthy and loyal database, by contributing as insights expert to a deeper client knowledge and targeted customer journeys



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Define the NL, OTM, and OTO strategy targeting different clients’ segment collaborating with Brand, Sales Merchandising and Sales team



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Propose corporate clienteling practices, to be implemented locally, to accelerate recruitment, loyalty and elevation



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Propose the main clienteling experiences format, in collaboration with Corporate Event, Trade & Marketing Teams and sales marketing team


TRAINING


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In partnership with Training Manager, propose training calendar and content to improve in-store clienteling skills


Who you are


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Graduated in Marketing, Business Administration with 5 years of experience in a leading role, gained in international companies



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Passionate by luxury and client engagement matter



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Agile with Salesforce, BI or other CRM & analytical systems



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Positive and proactive, with proven organizational and time management skills



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Able to collaborate effectively across teams with effective communication skills at all levels of the organization



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Fluent in English and Italian, more languages would be a plus


Why work with us?

Dodo is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular
Start Date
2024-10-01
Schedule
Full time
Organization
POMELLATO S. P. A.