Deputy Manager Customer Experience and Sales - Clavin Klein Bergamo (Orio)
PVH Corp.
Grassobbio
20
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Azienda: PVH Corp. Grassobbio
Previsione stipendio medio: €25.000-€30.000 all'anno
Esperienza: Esperienza nel settore retail richiesta
Deputy Manager Customer Experience and Sales - Clavin Klein Bergamo (Orio) page is loaded Deputy Manager Customer Experience and Sales - Clavin Klein Bergamo (Orio) Apply locations Calvin Klein Jeans Orio al Serio time type Full time posted on Posted 10 Days Ago job requisition id R36695 Design Your Future at PVHDeputy Manager Customer Experience and Sales - Clavin Klein Bergamo (Orio)PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels.PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company.
Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein.
Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth.As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business.
At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages.Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business.MISSIONThe ideal candidate, working closer to the Store Manager, has to ensure continuity and maintenance of strategic standards and operational procedures in order to achieve company goals.KEY RESPONSIBILITIESCUSTOMER EXPERIENCEResponsible of the Customer Experience in Store, assures that all aspects of the selling ceremony are in place and exercised by the team he coordinatesOversee all levels of customer service by setting daily goals and expectations to create a positive store environmentListen and consider feedback of customers by highlighting all relevant information to Store Manager and HQManages all delicate situations returns, end of season, customer returns, repairs, complaintsPEOPLEExhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time managementCoach team to exploit every chance to connect and convert, constantly up-to-date regarding store sales progressAssist Store Manager in assigning quantitative and qualitative objectives and verifying they are achievedServes as in floor trainer providing the staff continuous feedback on performanceConduct regular 1to1 with the team he coordinatesSupport the SM in Recruit, motivate, develop and lead a store teamEnsure the appropriate onboarding of new hiresEnsure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, engaging animation of the store boardOPERATIONEnsure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targetsOmnichannel Sales Service, OisLiaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales AssociatesSALES & KPI’SEnsure continuous progress on performance KPIs as assignedUtilize Company reports to analyze trends and provide the Sm recommendation for actionConduct productive daily meetings to ensure that goals are metABOUT YOUUniversity Degree in Economics or related studiesAt least 5 years’ experience in similar role within structured environmentHighly developed business acumen Ability to take a 'big picture' view of a situation Good communication and collaboration skills and abilitiesHighly detail oriented and organized in workHigh level in local language and in oral as well as written English communicationWHAT YOU CAN EXPECT FROM US A company culture that fosters development, offering training and learning opportunities through our very own PVH UniversityAn international environment which respects diversity, equality, and individuality A super modern approach to Fashion, Omnichannel, we are pioneering the industryAn hybrid-working program that empowers our associates to work from everywhere (where applicable)An yearly welfare program, iOS devices, superb Application to enhance collaborationA best in class People’s Place inside the Milan OfficeA fantastic environment where you can fail fast and learn fast About UsWe are brand builders who focus our passion and creativity to build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. #J-18808-Ljbffr
✔ PVH Corp.