Customer Support Specialist
Rdcom
Verona
20
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Azienda: Rdcom Verona
Who we are looking for We are looking for a Customer Support Specialist who will provide customer support across all the company’s products by working in synergy with the different product teams and enhancing their skills through continuous training.
The resource will be in charge of managing Inbound Customer Care activities through a ticketing system by directing requests to the competent office and resolving critical first-level issues.
In addition, he/she will be responsible for providing guidance information on company products and monitoring services.
The ideal candidate meets the following requirements: High school diploma or degree Previous work experience in Customer Service (preferably in IT/digital: use of ticketing system, compliance with SL As and assurance levels) Good level of written and spoken English Good knowledge of the Office package For this role we value skills such as organisational ability, proactivity, orientation and commitment to business objectives, as well as aptitude for problem solving and teamworkA period of formation and on-the-job training is foreseen for the recruited resource.
The proposed position will be commensurate with the professional experience and the salary in line with the real skills of the candidates.
The search is aimed at both sexes (L. 903/77).
Place of work: Montorio, Verona We work in bright, modern premises, surrounded by greenery and away from traffic noise with a break area always available for your ideas! Working time: 40 hours per week distributed over shifts (morning, afternoon, night) Join us and send us your application by clicking directly below or by writing to hr@rdcom. com #J-18808- Ljbffr
✔ Rdcom