Customer Support Engineer (Catania) (E)

Description


We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site.   We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.  

YOUR MAJOR RESPONSIBILITIES:


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Successful applicants will be formally trained at one of our award-winning training centers.



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Domestic and international travel for initial training is required.



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Responsible for customer service activities associated with updating, solving, diagnosing and repairing of highly sophisticated capital equipment at customer sites.



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Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment 



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Coordinates actions with customers to minimize down time.



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Provides assistance to Installation Engineers in resolving problems.


WHAT YOU WILL BRING:


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Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.



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Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.



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Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.



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Outstanding interpersonal communication, analytical and problem-solving skills.



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Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.



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Driven to be hands-on and passionate about learning new things



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Proactive communication that facilitates seamless collaboration and address customer requirements effectively.



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Fluent in English and Italian language is a must.



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Full driver’s license


WHAT WE OFFER:


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Dynamic opportunity and growth potential in the Semiconductor Industry.



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A competitive, family friendly total rewards package.



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Variable compensation components, e. g. participation in company stock purchase plan.



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Company car or car allowance.



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Award-winning training.


HOW TO BE CONSIDERED:

Please click the “ Apply” button to submit your CV.  

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2 years OR Master's Level Degree and 0 years related work experience OR Certified engineer or degree from advanced technical school or ~3 years industry working experience.   Technical military occupational specialties and training may be considered.